NHS England and Complaints Handling

Dec 2016 publication  – The KLDC has been asked to share the new dental complaints joint statement with local dental providers to help increase understanding of the roles of various organisations in this area of work.  The statement has been produced by the Regulation of Dental Services Programme Board (NHS England, the NHS Business Services Authority, the Department of Health, the Care Quality Commission, the General Dental Council and Healthwatch England) to ensure there is a shared understanding of the correct route for complaints among regulators, commissioners and providers. Previously the dental complaints system has been seen as complex and confusing, experienced overlap and revealed a lack of consistency across organisations.

Contact details for the local and national organisations distributing this information are:

The Dental Team
NHS England – South (South East)
Wharf House, Medway Wharf Road, Tonbridge, Kent, TN9 1RE Tel: 01138 248 998 england.southeastdental@nhs.net

and

Primary Care Commissioning (Dental) Medical Directorate (Central Team)
NHS England; Skipton House | 3rd Floor | 80 London Road | London | SE1 6LH
011382 48207 england.primarycaredental@nhs.net  – www.england.nhs.uk